Global Headquarters: Nashville, Tennessee North American Headquarters: Kansas City, Missouri Privately owned by management and investors
- Offers end-to-end solutions. Asurion creates it, develops it, sells it and services it. Service includes state-of-the-art customer contact centers in Evans, Colorado; Houston, Texas; Kansas City, Missouri; Nashville, Tennessee; Salina, Kansas and Moncton, New Brunswick, Canada; and one of the industry’s most advanced wireless technology repair and reverse logistics center located in Smyrna. Offices are also located in Dallas, San Mateo and Singapore. - Recognized as Ernst & Young Entrepreneur of the Year and as the Association for Corporate Growth’s Emerging Growth Company of the Year - Largest provider of wireless roadside assistance services in North America - Largest provider of wireless handset insurance programs in North America
Employees:
- Over 5,000 employees company-wide
Customers/Partners:
- Some of Asurion’s clients include: Alltel, AT&T, Citibank, Cricket, DoCoMo, KTF (Korea Telecom Freetel), Metro PCS, Rogers Wireless, Sprint Nextel, T-Mobile USA and Verizon Wireless
Services:
- Handset and Device Protection programs provide handset insurance and warranty management to protect customers against loss, theft, damage and malfunction of their wireless devices - Roadside Assistance services cover automobile emergencies and inconveniences, including flat tires, lockouts, dead batteries and breakdowns - Customized Solutions designed to meet new industry challenges
Results:
- Save more than half a billion dollars for customers annually - Repair hundreds of thousands of wireless devices annually - Serve over 60 million wireless subscribers
Corporate Timeline:
- 1994: Founded in Silicon Valley - 1995: Acquired Road Rescue - 1999: Acquired Merrimac Group - 2001: Changed name to Asurion - 2002: Created wireless technology repair and reverse logistics center - 2003: Expanded into Asia - 2006: Asurion and lock\line merge - 2006: Acquired Warranty Corporation of America and Lumitrend
